Integrator Service Desk

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Integrator Service Desk is a turn-key service operations platform.  Forward your support calls/emails to us, we provide instant and 24/7 support in your name, solve your clients’ problems, and then we generate RMR on your behalf by selling premium service plans.  You build, we service, it’s that simple.

Integrator Service Desk is innovative in that it solves multiple problems across the industry.  We’ve all seen first hand over many years how difficult it’s been to generate RMR.  It’s not for lack of trying, but rather the lack of a comprehensive approach that addresses the value proposition, the marketing, the sales, quality of service, and execution.  Our service is a platform that makes it turn-key for any quality integrator to instantly provide a better level of service to their clients and then leverage that improved experience to sell premium benefits to generate RMR.

The Integrator Service Desk product provides four benefits (among many):

1. It elevates the level of service this industry is able to provide in order to meet homeowners’ basic support needs.  Never before has the modern family had access to high-quality, 24/7 instant response for their smart-home yet it’s exactly what they need to complete the experience.

2. It creates a sustainable revenue stream on behalf of the integrator modernizing the former integrator into the modern Home Technology Professional.

3. It allows the Home Technology Professional to reach broader markets with more efficient service delivery, creating potential in growth for both service and manufacturing companies in the industry.

4. Work/life balance has been an enigma for the industry, until now.  Technicians, sales staff, project managers, and business owners can finally rest at night and on weekends knowing that service is taken care of.

As former integrators who specialized in service, we were able to create a service platform that uniquely addresses the homeowners’ needs while at the same time seamlessly pairing up with integrators and their local/individual process.  We partner with the integrator to create the service experience every homeowner needs.

• Instant response to every phone call and email the homeowner makes to the integrator’s service team.

• 24/7 availability - technology is used all day, every day, so support needs to be available all the time as well.

• Friendly support - our service team is trained in the art of providing friendly tech support, often times addressing lifestyle issues before addressing the technology issue.

• With little effort and at minimal cost, the integrator is able to quickly/easily provide the service experience he/she knows every client expects.

• The integrator benefits from OneVision’s 10 years of experience in marketing, selling, and constructing service plans that clients will pay for.

• The integrator’s team is now able to sustainably scale due to work/life balance becoming a reality.  Hiring gets easier and turnover is no longer a problem.

• Over the long term the integrator becomes more service-focused, leading to a sustainable and scalable business that properly values the lifetime value of its clients and is able to thrive without an extreme emphasis on new projects.